The customer service was excellent at the hotel, the spa, steam room and sauna was amazing and we got it to ourselves which was really special. We moved from another hotel just down the road because it was incredibly noisy, they put us directly beneath the kitchen I was suprised how quiet the silk path was compared to it, it was the right move to change hotels.
Jake
Şubat 2024
Silk Path Hanoi is a large (130 rooms), modern building centrally located in the Old Quarter. It's conveniently located near umpteen restaurants and coffee shops, and about 15-20 minutes walk in any direction to the major sights. Even the most basic rooms are spacious and contained everything we needed. Breakfasts were a feast with dishes from both east and west. However, the best thing about this hotel is its staff. All members of staff, from porters to breakfast staff, to those at the front desk, are encouraged to chat to the customers and help and advise in any way they can. As a consequence, we felt so very welcomed and at home. Our itinerary included 5 separate visits to Hanoi, and after the first visit we were always upgraded to a better room, after of course being greeted like old friends at reception! I was very sorry to say goodbye for the last time.
Shirin
Aralık 2023
Breakfast was good with ample choices - we noticed even bigger choices when the Americans were in town - we were happy with what we had. The dining area was clean and well set out. We had dinner there one evening and we both thoroughly enjoyed our meals. The staff were attentive and friendly. We received a lovely little gift when we left, which was quite touching.
Edith
Temmuz 2024
The breakfast was very good and the staff were very friendly and helpful. Very good location. We would recommend to friends and family.
Jefferson55
Nisan 2024
Hotel lobby was clean, staff was friendly and approachable. Hotel room was a bit small yet bed and bath were very clean. Lights and TV were connect by one big control next to the bed. Wifi was strong and smooth. Overall everything is beyond my expectations.
Nguyen
Nisan 2023
I did not have breakfast included with my room, The issue was that the buffet was the only option in the restaurant but it did not suit me, to much for the amount I was going to eat. The staff was great in dealing with this.
Andrew
Nisan 2024
Very friendly and helpful staff , 10/10 location walking distance to all the main attractions, lots of food options , spas, shopping, lake, cafes near by! Room was specious, I was on the 3rd floor it was quiet and the bed was comfortable!
Sabina
Aralık 2024
I thought the property was very good and in a great location.
Dennis
Nisan 2024
Staff were very helpful all the time. Very respectful and they carried our bags for us. Always they opened the main door each time we approached. Location is so central to everything. Train Street is minutes away.
Jill
Mart 2025
The location was excellent for walking around and seeing Hanoi. The staff was amazing. The room was excellent and very clean and the bed was very comfortable. We loved everything about this hotel and highly recommend it.
Erik
Ocak 2024